Welcome to Explore Away Holidays

Mission Statement

At Explore Away Holidays, we are dedicated to crafting unique, affordable and safe travel experiences tailored for young people. Our mission is to ignite a sense of adventure, connect diverse communities, and provide opportunities for personal growth through meaningful exploration of Scotland.

Vision Statement

To inspire and empower young adventurers to discover Scotland, creating unforgettable experiences that foster independence, cultural understanding, and a lifelong passion for exploration.

Our Commitment to Accessibility

We are committed to ensuring that our services and customer experiences are accessible to everyone, regardless of ability. In line with the Equality Act 2010, we aim to eliminate barriers and provide equal access to all. We continuously review and enhance our policies and facilities (where possible) to better accommodate the needs of individuals with disabilities.

Privacy Policy

Effective and Update Date: 07 July 2026 

Welcome to Explore Away Holidays ("we", "our", or "us"). We are committed to protecting your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you use our website or our travel planning services.

1. Who We Are

Business Name: Explore Away Holidays

Business Address:

Email:eah@exploreawayh.com

Telephone:

If you have any questions about this Privacy Policy or how we use your information, please contact us using the details above.

2. Information We Collect

Depending on the services you request, we may collect:

Personal Information

• Full name

• Date of birth (where required for bookings)

• Postal address

• Email address

• Telephone number

• Emergency contact details

Travel Information

• Travel preferences

• Destination choices

• Accommodation preferences

• Transport requirements

• Passport details (only where required for bookings)

• Frequent traveller programme information (if provided)

Accessibility and Additional Support Requirements

To help us arrange suitable travel, we may ask for information about:

• Mobility requirements

• Wheelchair accessibility needs

• Visual or hearing impairments

• Neurodivergent support requirements

• Assistance dog requirements

• Medical equipment required during travel

• Dietary requirements

• Other accessibility or support needs you choose to share

We only collect this information when it is necessary to provide our services and with your knowledge.

Payment Information

Payments are processed securely through trusted third-party payment providers. We do not store your full payment card details.

Website Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on our website

• Cookies and similar technologies

3. How We Use Your Information

We use your information to:

• Create personalised travel itineraries

• Arrange accommodation and travel services

• Provide customer support

• Process bookings

• Respond to enquiries

• Improve our services

• Send booking confirmations

• Comply with legal obligations

• Prevent fraud

• Maintain business records

Where you have given your consent, we may also send you marketing communications about travel offers, destinations and services. You can opt out at any time.

4. Our Legal Basis for Processing

We process personal information where:

• it is necessary to perform our contract with you;

• it is necessary to comply with legal obligations;

• it is in our legitimate business interests (provided those interests do not override your rights); or

• you have given your consent where consent is required.

Where we process information about accessibility or health requirements, we do so only where necessary to provide the services you request and in accordance with applicable data protection law.

5. Sharing Your Information

We may share your information with trusted third parties where necessary to provide your travel arrangements, including:

• Hotels and accommodation providers

• Tour operators

• Transport providers

• Transfer companies

• Insurance providers (where requested)

• Payment processors

• IT and website service providers

We only share the information necessary for those services.

We do not sell your personal information.

6. International Transfers

Some travel suppliers may be located outside the United Kingdom. Where personal information is transferred internationally, we take appropriate steps to ensure it is protected in accordance with UK data protection law.

7. Data Security

We use appropriate technical and organisational measures to help protect your personal information against unauthorised access, loss, misuse or disclosure.

8. How Long We Keep Your Information

We keep your information only for as long as necessary to:

• provide our services;

• comply with legal, tax and accounting obligations;

• resolve disputes; and

• enforce our agreements.

When information is no longer required, it will be securely deleted or anonymised.

9. Your Rights

Subject to applicable law, you may have the right to:

• request access to your personal information;

• request correction of inaccurate information;

• request deletion of your information in certain circumstances;

• restrict or object to certain processing;

• request a copy of your information in a portable format where applicable; and

• withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details above.

10. Cookies

Our website uses cookies to improve functionality, understand website usage and enhance your browsing experience.

Where required, we will ask for your consent before placing non-essential cookies on your device.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing personal information.

12. Children's Privacy

Our services are not directed at children without the involvement of a parent or legal guardian. Where information relating to a child is required for a travel booking, it will be processed only for that purpose.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website with the revised "Last Updated" date.

If you are not satisfied with our response, you may have the right to raise a concern with the UK's data protection regulator, the Information Commissioner's Office (ICO).